At Snug Property Services we are passionate about property and service and believe you have a right to know the minimum standards you should expect from us.

• We will conduct business honestly and professionally at all times.
  
  
• If you have questions or problems, we are only a phone call or email message away and we will respond to all your messages by the end of the business day.
  
  
• If we don’t have an immediate answer to your question we will tell you and then find the correct information for you.
  
  
• We will regularly review our performance with you and aim to improve upon it. We also encourage your comments, feedback and criticism.
  

Please read our specific undertakings to Landlords and Tenants:

Landlord Charter
Tenant Charter