We do not act on discriminatory instructions and will as far as practicable follow the Race Relations code of Practice in Rented Housing.


Before letting your property we will:

• Disclose in writing to relevant parties any existing conflict of interest - or any circumstances which are likely in future to give rise to a conflict of interest.
  
• Agree with you, in writing, the terms of appointment including fee and commission structure and disclose any other services for which additional fees may be charged.
  
• Draw your attention to any possible need for services not supplied by Snug Property Services.
  
• Visit the property and give you advice on any action you need to take before you let the property. This includes any repairs and refurbishments that are needed to put it into a fit state for letting.
  
• Give you advice on the level of rent you can expect.
  
• Arrange for safety checks on gas and electrical appliances to be carried out, if part of your service level agreement.
  
• Explain both your rights and responsibilities and the tenant's rights and responsibilities.
  
• Give you advice on what action to take if the property is mortgaged.
  
• Give you advice on insuring the building and contents and other insurance schemes which may be available to protect your interests and which are not normally covered in standard household policies where a tenant is in residence.
  
• Accompany prospective tenants on all viewings.
  
• Choose a tenant in a way agreed with you, i.e., taking up references, checking the tenant's past rent payment record, and credit referencing.
  
• Arrange for the preparation of a schedule of the condition of the property and its contents for you, together with acceptance by the tenant of a property so described.
  
• Provide and fill in a tenancy agreement and either take a deposit to protect against possible damage or agree with you another sort of guarantee.
  
• Transfer the bills for the services for which the tenant will be responsible into the tenant's name.
  

• Manage your property in compliance with all current applicable legislation.
  
• Collect the rent and pass it on to you (less agreed deductions) every month or as otherwise agreed.
  
• Maintain a separate account to hold all money and ensure that your accounts can be individually identified. Such funds shall be held in a clearly designated client account at a recognised bank.
  
• [Participate in a Clients' Money Protection Scheme.]
  
• Keep detailed records of all transactions relating to your property and give you a statement of account as often as agreed with you, usually monthly.
  
• Visit the property periodically during the course of the tenancy as often as agreed with you (for example, every three months) to check that it is being suitable looked after.
  
• Arrange to have routine maintenance work carried out, up to a limit agreed with you.
  
• Provide, in the case of major works, a written estimate and obtain your consent in writing before proceeding.
  
• Respond promptly to both your and the tenant's enquiries.
  
• Keep an eye on the rent payment record and take reasonable steps to prompt payment of any money owed.
  

Before the tenancy ends we will:

• Give you advice on your options including reviewing the rent and extending or ending the tenancy.

• Serve the correct notices on the tenant.
  
• Check the condition of the property and any contents and discuss any repairs with you before giving the deposit back or arranging for repairs.
  
• Collect the key and make sure that the property is secure.

Note: If we are not employed to collect rent or manage your property, only the sections of the service standards which are relevant to finding a tenant and letting your property will apply.