Before letting your property we will:

• Disclose in writing any existing conflict of interest - or any circumstances which are likely to result in a conflict of interest.
  
  
• Agree with you, in writing, the terms of appointment including fee and commission structure and any other services for which additional fees may be charged.
  
  
• Draw your attention to any possible need for services not supplied by Snug Property Services.
  
  
• Visit the property and give you advice on any action you need to take before you let the property.
  
  
• Give you advice on the level of rent you can expect.
  
  
• Arrange for safety checks on gas and electrical appliances to be carried out, if part of your service level agreement.
  
  
• Explain both your rights and responsibilities and the tenant's rights and responsibilities.
  
  
• Give you advice on what action to take if the property is mortgaged.
  
  
• Give you advice on insurance schemes which may be available to protect your interests and which are not normally covered in standard household policies where a tenant is in residence.
  
  
• Accompany prospective tenants on all viewings.
  
  
• Arrange for independent tenant screening.
  
  
• Arrange for the preparation of a schedule of the condition of the property and its contents.
  
  
• Prepare a tenancy agreement and take a deposit to protect against possible damage.
  
  
• Transfer the bills for the services for which the tenant will be responsible into the tenant's name.
  
  
  

• Manage your property in compliance with all current applicable legislation.
  
  
• Collect the rent and pass it on to you (less agreed deductions) every month or as otherwise agreed.
  
  
• Maintain a separate account to hold all money and ensure that your accounts can be individually identified. Such funds shall be held in a clearly designated client account at a recognised bank.
  
  
• Keep detailed records of all transactions relating to your property and give you a statement of account as often as agreed with you, usually monthly.
  
  
• Visit the property periodically during the course of the tenancy as often as agreed with you (for example, every three months) to check that it is being suitable looked after.
  
  
• Arrange to have routine maintenance work carried out, up to a limit agreed with you.
  
  
• Provide, in the case of major works, a written estimate and obtain your consent in writing before proceeding.
  
  
• Respond promptly to both your and the tenant's enquiries.
  
  
• Keep an eye on the rent payment record and take reasonable steps to prompt payment of any money owed.
  

Before the tenancy ends we will:

• Give you advice on your options including reviewing the rent and extending or ending the tenancy.

• Serve the correct notices on the tenant.
  
  
• Check the condition of the property and any contents and discuss any repairs with you before giving the deposit back or arranging for repairs.
  
  
• Collect the key and make sure that the property is secure.

Note: If we are not employed to collect rent or manage your property, only the sections of the service standards which are relevant to finding a tenant and letting your property will apply.